How to Cancel AT&T Internet Service (Without Fees)

Last Updated on May 20, 2022 by Mark Roberts

We all know how hard it is to say goodbye to your telecommunications service, but hopefully, with the step-by-step guide that we have provided you in this article, the process will become a little bit easier.

To learn how to cancel your AT&T Internet service through various methods such as phone, in-store, and more, just keep reading.

You will also learn how to upgrade, downgrade, transfer, and pause your AT&T Internet service. What’s more!

We will teach you how to do all these things without having to pay a large sum of money! 

How to Cancel AT&T Internet Service

Things to know about before


Before canceling your AT&T Internet services, you need to first learn a few important factors. Here they are.

Prorated bills

Unfortunately, unlike other telecommunications services. AT&T no longer provides prorated bills after cancellations. They stopped this feature in 2019, and customers have been on a tight leash ever since then.

So, remember that you will have to pay for the entire month if you cancel your AT&T Internet service. If you happen to end your service on the final day of your Internet plan, then you will be charged for the next month again.

So, we recommend that you cancel your internet service before the last day of the subscription, so it does not get renewed. It will save you a lot of money. 

Early termination fees

Even without the prorated bills, there is one good thing about canceling your AT&T Internet service. If you purchased your internet service from AT&T in either 2021 or 2022, then you will not be asked to pay any early termination fees after you cancel your service.

If you started your Internet plan before 2021, then you might be asked to pay a partial termination charge.

This fee might come up to $80, but that is the highest it will get. $80 is a lot of money, but it is still cheaper than the early termination fees for other services. 

Equipment returns

Like other Internet or TV services, AT&T gives you 21 days, starting from the date of termination, to send back all of the equipment that you leased from AT&T. This includes WiFi gateways, modems, routers, and more. 

How to Cancel AT&T internet service

Now, let us discuss how to cancel your AT&T Internet service. Just follow the steps below to do so. 


1. Pay any outstanding account balances

The first step in canceling your AT&T Internet service is to check if you have any outstanding balances and pay them if you do.

Outstanding balances can include other products that are not related to the Internet such as landline phones, DirecTV, TV, and more.

If you happen to have outstanding balances after you start your cancellation, then AT&T might charge you late fees or other unnecessary charges.

Just ensure that you have no strings attached when you decide to cancel your AT&T Internet service. 

2. Check if you’re under contract

With internet-only subscription plans, AT&T has established that customers will not be bound by a contract when they sign up for the service. But this does not apply to TV and Phone bundles.

They have optional contracts that last up to 2 years. When you cancel the service before the contract ends, then you will be charged $15 for every month that is remaining in the contract.

These are known as prorated bills and they make up the early termination fee, and they can cost up to $180 for a one-year contract and $360 for a two-year contract. 

However, if you cancel your internet-only plan, then you will not get prorated bills. You will only be charged up to $80 as an early termination fee. 

3. Request cancellation with AT&T by phone (in-store, phone, or online)

AT&T allows you to cancel your internet service by using three different methods. They include canceling online, in-person, and by phone. But keep in mind that you can only cancel your AT&T Internet service through the online method if you are a legacy DSL customer.

If you are either an AT&T Fiber customer or an IPBB service customer, then your only options are in-person and by phone. But we will only explain how to cancel your services in person and by phone because AT&T stopped allowing new customers to join the legacy DSL service in 2020.

So, it is not necessary to know how to cancel AT&T service online. 

How to cancel AT&T internet service by phone

First, let us look at how to cancel internet service through a mobile phone.


Step 1: To begin, call the AT&T customer service number: 1-800-288-2020 on your phone to reach the AT&T customer support service.

Step 2: Then, you will have to get verified, either by your registered phone number or by other account details. 

Step 3: You need to then say the words ‘cancel service’ on your phone, so they know your intent. 

Step 4: When asked to state what service you want to cancel, you have to say ‘internet’.

Step 5: Then, you will reach a human representative, after which you will have to give your reason for canceling your AT&T internet service. You can say that you need to cancel it because you are moving out of your country (U.S.)

Step 6: To avoid paying for another month too, remember to ask for a cancellation date that is prior to the date of billing for the next month. 

Step 7: Lastly, they will inform you about returning your AT&T equipment, and provide you with a return authorization number. Always note this number down somewhere because it is very important when you give back the equipment that you leased from AT&T, through UPS. 

How to cancel AT&T internet service in-store


If you want to leave no stone unturned, then you probably want to go to the nearest AT&T retail store and cancel AT&T service in person. This is how you do it. 

Step 1: First, pack up all the leased equipment including modems, receivers, gateway, cables, and more. 

Step 2: Then, take the equipment to the AT&T retail store and give it to them.

Step 3: Request the cancellation of your internet service and state the reason for it. Tell them that you are moving out of the U.S., or any other solid excuse. 

Step 4: Discuss with an agent there about setting up your cancellation date. Make sure that it happens before your next billing, to prevent the service from getting auto-renewed.  

Step 5: Lastly, ask the agent for a receipt that will prove your equipment return cancellation request. 

4. Return equipment and keep receipts (in-store or by UPS)

The next step is to return any equipment that you leased from AT&T. You can go to a retail AT&T store nearby and return the equipment yourself as we have already mentioned above. Aside from this, you can also drop it off at a UPS store. 

If you want to drop off your equipment at a UPS store, then you will need a prepaid shipping label from AT&T, and a return authorization number.

Try to pack your equipment in the original boxes that they came in, but if you cannot find them, then you can put them in your own box but remember to keep them neatly.

Include all the equipment, even the power cords and ethernet wires, in the box. Then, you can drop it off at your nearest UPS store. 

AT&T requires you to return your leased equipment within 21 days of cancellation. If you go beyond these 21 days, then you will be asked to pay the unreturned equipment fees, which can be pretty expensive.

If the equipment that you returned was damaged, then you will be asked to pay a damaged equipment fee as well. Both the non-return and damaged equipment fees are replacement fees. 

For example, you will have to pay at least $75 to replace modems, $100 to replace a WiFi gateway, and $200 to replace equipment for a full internet-only package.

These are just estimates based on what customers have stated, so you might be charged a different fee in reality. 

5. Check for surprise billings after the last day of the billing period

After the date of cancellation, immediately check if you have been charged for something extra. Make sure to go through your bank statement and carefully scan it for extra fees.

Also, check for additional fees after the final day in the last billing period. 

After canceling your AT&T internet service, you should have a copy of your cancellation request, your receipt from the AT&T store, and the equipment return receipt from UPS.

Ensure that you have these documents so that you will have evidence for everything you did, so they cannot dispute your cancellation. 

6. Dispute any additional fees or mistake billings immediately

In continuation to the above section, if you see any extra fees that you were not aware of before, then you have the option to dispute these additional charges.

You can do this by calling their customer service department and saying ‘dispute charge’. This will redirect you to a human representative who will help you resolve your problem. 

How to Upgrade or Downgrade an AT&T Internet Plan


For both upgrading and downgrading your internet service, you can start the process online, but you might have to switch to the phone to continue the process.

To do it online, you can go to your AT&T account on the website. After that, you will need to use the phone to discuss details about the equipment exchanges or returns. 

The equipment will differ for each internet plan. But, IPBB and DSL customers can finish their upgrade or downgrade completely by phone. Apart from these, you can change other internet plans online. 

If you want to add TV services, then this can be done completely online. However, you will need to use the phone or visit an AT&T retail store if you are removing TV services from your existing plan. 

How to Transfer AT&T Internet Service When Moving


To transfer your AT&T internet service, all you need to do is call 800-288-2020, and say ‘service transfer’ to reach a representative who can help you with your transfer. 

Are you moving to an area that supports fiber services? If so, then you can definitely continue your AT&T service, because you would not have to change your equipment. 

But, if you are one of those unlucky people who are moving to an area that does not support fiber, then you should certainly look into better options such as Xfinity and Spectrum. These are much faster and cheaper than AT&T’s internet. 

How to Pause AT&T Internet Service (Vacation, Medical Leave, Etc)


If you will not be able to use your AT&T internet service for a specific period of time, but you do not want to cancel it completely, then we recommend that you pause your service so you can save a couple of bucks. 

If you are either a victim of a natural calamity or in the military, then you can pause your AT&T service for free. 

But if you do not fit either of the options above, then you will have to pay $7 for every month that you are pausing.

But, keep in mind that you need to submit a notice about your pausing at least 10 to 30 days before actually pausing your internet service.

Also, AT&T has a limitation when it comes to the duration for which you are pausing. You need to pause your internet service for at least 60 days, and you should not go beyond 270 days. 

Frequently Asked Questions


Now, let us dive into some of your most commonly asked doubts regarding the cancellation of AT&T’s internet service. 

Does AT&T Internet have a satisfaction guarantee?

Yes, according to the customer service agreement, you need to cancel within the first 14 days of the service if you are not satisfied with the internet service. If you do, then you will not be charged a single dime. But, once the first 14 days pass, you will have to pay the first month’s fee, as well as installation and equipment fees. 

Does AT&T prorate final bills?

No, since 2019, AT&T no longer provides prorated bills for TV, Phone, and Internet bundle customers. The only exception is mobile accounts, for which AT&T prorated the final bills. Other than that, you will be charged the full amount for the last month. 

Is there a cancellation fee for AT&T?

For internet-only plans, you will have to pay approximately $80 as a cancellation fee. But, if you cancel your TV or phone bundles, then you will be charged $15 for every month that is remaining in the contract. 

What is the AT&T cancellation number?

You can reach the AT&T internet customer service department to cancel your service by calling (800) 288-2020. You can then say ‘cancel service’ to proceed. In addition, you can use a paid support line if you have more requests. Just call (866) 294-3464 to do so.

Also Read: How To Cancel Xfinity Service

Conclusion


Well, I know how scary it can be to cancel your internet service because there are so many things to keep in mind such as equipment returns, cancellation fees, and more.

But if you follow the tips and tricks above, then both the cancellation process and your life will become much easier.

If you do not want to cancel your internet service, then you can always upgrade it, downgrade it, or pause it.

Also, if you are moving, then you have the option to transfer your service to your new address. But, do not worry as we have explained all this and more in this article! 

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