How to Cancel Your Shipt Membership

With the rise of remote shopping these days, many services like Shipt are becoming popular. But did another service catch your eye? If you feel that it is better for you to switch from Shipt to a different delivery service like DoorDash, then we can help you cancel your Shipt membership with ease.

Also, if you had accidentally placed a wrong order and wish to cancel that order, you can find the directions below that will show you how to cancel the order. Keep reading until the end of this article to learn how to cancel your Shipt order through the website, app, phone, and email. 

How to Cancel Your Shipt Membership

What to Know About Cancelling Your Shipt Membership

Unfortunately, canceling your Shipt subscription is not simple. The app and website do not have easy buttons that you can click to cancel your membership. You will have to go through the live chat feature, email, and phone.

We will look at them later in the article, so do not worry. 

How to Cancel a Shipt Order

Your Shipt orders can be canceled up to an hour before the delivery time. So, there are four ways through which you can cancel your order on Shipt. Let us look at each one of them in detail. 

Canceling a Shipt Order Through the Website

If you are looking for the most straightforward method to cancel your order, this is probably it. Just follow the steps below.

STEP 1: Open up a web browser, and go to

STEP 2: Sign in to your account with the correct information.

STEP 3: Then, tap on the Account button in the top right corner of the website.

STEP 4: Click on the Order History tab on the left side. 

STEP 5: Find the order that you wish to cancel. Then, press View Details.

STEP 6: At the bottom of the screen, you will see the Cancel Order button. Tap on it.

STEP 7: You will then receive a pop-up message that will ask you to confirm your decision. Here, click on the Yes option to confirm. 

Canceling a Shipt Order With the App

If you wish to go directly through the mobile application, then here is the method for you. 

STEP 1: Launch the Shipt app on your mobile phone.

STEP 2: In the lower right corner of the screen, you will notice the Orders symbol. Click on it.

STEP 3: Search for the order that needs to be canceled and press it.

STEP 4: Then, you need to scroll down to the bottom of the page. Here, click on Cancel Order.

STEP 5: Lastly, confirm your cancellation by tapping on the Yes option

Over the Phone

If you do not have internet where you are at the time, do not stress out. You always have the option to call customer support directly. Here is how to do it.

STEP 1: Take your mobile phone and call +1 (205) 502-2500.

STEP 2: A representative from customer support service will talk to you. Just request your order to be canceled and provide all your account details such as your account name, email ID, phone number, and more. 

Via an Email

Note that going through email is not an immediate process. But if you still want to take this route, then all you need to do is send an email with all your account information, as well as your order cancellation request to Then, a representative will cancel your order on your behalf. 

Problems With Cancelling Shipt Orders

If Shipt does not allow you to cancel your order, then it means that it is too late or that the shopper has begun shopping for your order. You might not see the Cancel Order option on the Shipt website in this case.

If you experience this, then the only way to cancel your order is by reaching out to Shipt customer support service by either calling them through the phone or by emailing them, as explained above. 

How to Cancel Your Shipt Membership or Free Trial

To cancel your Shipt membership or free trial, you can use the live chat option which can be found on the Shipt website. This is how you do it.

STEP 1: Open a web browser and go to the official website of SHIPT.

STEP 2: In the lower right corner of the screen, you will see the live chat feature as a green button. Tap on it.

STEP 3: In the pop-up window, type in your email ID and name.

STEP 4: Then, select the Start Chatting option. 

STEP 5: Ask the live agent to cancel your Shipt subscription and give them the necessary information about your account. 

STEP 6: Wait for the agent to cancel your subscription! 

Other Ways to Cancel a Shipt Membership

Apart from the live chat feature, you have two other methods through which you can cancel your Shipt subscription. 

Firstly, you can phone +1 (205) 502-2500 and talk to a representative. You can provide all your account details and request a cancellation. 

Secondly, you can send an email to The email should contain your account information and your cancellation request. 


If you have reached the end of this article, we are positive that you would have successfully ended your Shipt subscription. Or, if you did not want to cancel your membership, we hope to have helped you cancel your Shipt order.

No matter which method you choose, whether it be through the website, app, email, or phone, we guarantee that the process is easy and quick to do! 

Mark Roberts is a freelance writer and tech enthusiast based in San Diego, specializing in internet security, Roku guides, cord-cutting, and more.

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