How to Fix Roku Express no longer finds or connects to wifi

Wi-Fi connectivity is crucial for streaming devices like Roku Express. However, users may sometimes encounter issues where their Roku Express devices no longer find or connect to Wi-Fi. This article provides a comprehensive guide to understanding and resolving this issue.

Roku Express is a popular streaming device that provides access to various streaming services. One of its key features is Wi-Fi connectivity, which allows it to stream content over the internet. Older models of Roku Express connect only to the 2.4ghz band, while the Roku Express 3960 model can connect to both 2.4ghz and 5ghz bands.

Roku Express no longer finds or connects to wifi

Identifying the Problem Roku Express no longer finding or connecting to Wi-Fi

The problem at hand is that Roku Express devices are not finding or connecting to Wi-Fi.

  • To start troubleshooting, you need to identify your Roku model number.
  • You can do this by navigating to Settings > System > About on your Roku device.
  • This step is crucial because different models may require different troubleshooting steps.

Possible Causes of Roku Express Wi-Fi Connectivity Issue

There could be several reasons why your Roku Express is not connecting to Wi-Fi.

  • One potential cause is the need for specific settings for some routers. For instance, some routers, especially those provided by cable ISPs like Xfinity, require the b/g/n setting to allow Roku devices to connect to the internet.

Solution to fix the issue of Roku Express no longer finding or connecting to Wi-Fi:

Identify Your Roku Model: You can determine your Roku model number through Settings > System > About. This is important because only the Roku Express 3960 is dual-band, meaning it can connect to both 2.4ghz and 5ghz bands. Other models will only connect to the 2.4ghz band.

Change Wireless Mode to b/g/n: If you have Xfinity and your Roku Express devices are the older non-3960 model, try going into your 2.4ghz Wireless Settings with the Xfinity app and change or edit the “Wireless Mode” to use b/g/n. This setting is necessary for some Roku devices to connect to the internet.

Remember, it’s important to verify that the 2.4ghz band is configured correctly for your Roku device to connect to the internet.

Restart Your Roku Device and Router: Sometimes, a simple restart can resolve connectivity issues. Unplug your Roku device and your router, wait a few minutes, then plug them back in.

Check for Roku Software Updates: Make sure your Roku device has the latest software updates. You can check this by going to Settings > System > System Update on your Roku device.

Change Your Router’s Channel: Interference from other wireless networks can cause connectivity issues. Changing your router’s channel may help. This usually involves logging into your router’s settings, which can vary by model and brand.

Disable Network Pings: This is a feature on Roku that can sometimes cause connectivity issues. To disable it, press the Home button five times, then press the Up arrow, then press the Rewind button twice, and finally the Fast Forward button twice.

Factory Reset: As a last resort, you could perform a factory reset on your Roku device. This will erase all data and settings, and you’ll need to set up your Roku again as if it were new. You can do this by going to Settings > System > Advanced System Settings > Factory Reset.

Contact Your ISP: If the Xfinity app does not allow you to make changes to your 2.4ghz band, contact Xfinity or your Internet Service Provider (ISP) and have them make this change for you.


Troubleshooting Wi-Fi connectivity issues with Roku Express involves understanding your device, identifying the problem, and taking the necessary steps to resolve the issue. By following the steps outlined in this article, you should be able to restore your Roku Express’s Wi-Fi connectivity and continue enjoying your favorite streaming services.

Mark Roberts is a freelance writer and tech enthusiast based in San Diego, specializing in internet security, Roku guides, cord-cutting, and more.

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