Last Updated on October 16, 2022 by Mark Roberts
24-Hour Fitness gyms have grown popular over the years, so if you are or were a fitness addict, then you probably have a 24-Hour Fitness membership.
But there may come a time when you no longer need the help of your 24 Hour Fitness service, or you are not satisfied with their service.
In this case, the best thing to do is to cancel your 24 Hour Fitness subscription. Lucky for you, we will be teaching you how to do just that!
With the help of this article, you will learn how to cancel your 24-Hour Fitness membership online, over the phone, via email.
Additionally, we will answer some of your questions about the cancellation policy, refunds, cancellation fees, and more!
So, stick around if you are curious about ending your 24 Hour Fitness membership.
Contents on this page
- Can I cancel my 24 Hour Fitness membership?
- 24 Hour Fitness Membership Cancellation Policy
- How do I Cancel my 24 Hour Fitness Membership?
- How to Get a 24 Hour Fitness Refund?
- Is there a membership cancellation fee?
- 24 Hour Fitness Cancellation problems
Can I cancel my 24 Hour Fitness membership?
Yes! If you do not like 24 Hour Fitness’s service or do not need it anymore, then you can absolutely put an end to your 24 Hour Fitness subscription.
This article will provide you with a detailed guide that you can use while canceling your 24-Hour Fitness membership. We will teach you how to cancel your service using email, phone, and the online method.
You can go through these methods below, and choose the one that you find comfortable. Once you select the method, you can proceed with your cancellation.
24 Hour Fitness Membership Cancellation Policy
The first thing to keep in mind is that if you want to cancel your 24 Hour Fitness subscription, you have to submit a filled-out cancellation form to the front desk at your local 24 Hour Fitness establishment.
Only if you turn in this cancellation form will the 24 Hour Fitness representative process your cancellation. After submitting the cancellation form, they will issue a refund for the days that are remaining in your contract.
But remember that you will have to submit the cancellation form either before midnight on the cancellation day, or the final day of your current billing cycle.
If you do not stick to this time frame, then you will not be eligible for a refund.
If you want a refund, then all you need to do is fill out the cancellation form and submit it within the time frame to the front desk. Once you do this, you just have to be patient until your refund check arrives.
When you are requesting a refund, you need to provide the original card for payment that you used to sign up for the 24 Hour Fitness service. Additionally, you also need to give proof of your identity.
For example, a driver’s license or a picture of you will be sufficient.
It may take up to 2 whole weeks to receive the refund after you submit a request. If you live outside Canada and U.S., then you need to wait for at least 4-6 weeks to get the refund.
You will not get a refund for partial months or days that you have used already.
Also, if you paid with a check and submitted the cancellation form after the due date, then you will get a refund in the form of cash only.
How do I Cancel my 24 Hour Fitness Membership?
Here is what you have all been waiting for. Let us finally look at how you can cancel your 24 Hour Fitness membership.
There are multiple methods that you can use, so here is a step-by-step guide for each of those methods.
How to cancel 24 Hour Fitness Membership Online
First, let us discuss how you end your 24 Hour Fitness subscription through their online website.
STEP 1- To begin, open a web browser and go to https://www.24hourfitness.com/.
STEP 2- Then, Sign in to your 24-Hour Fitness account using the correct details.
STEP 3- Navigate to the account management webpage.
STEP 4- Here, locate the Cancel screen and go to it.
STEP 5- Now, you need to provide your member number, as well as your birth date.
STEP 6- The last step is to tap on the Proceed button.
Once you hit this button, you will have successfully canceled your 24-Hour Fitness membership.
How to cancel 24 Hour Fitness Membership Over the Phone
The second method can be done over the phone. It requires you to contact the 24 Hour Fitness customer support service and ask them to cancel your subscription.
STEP 1- First, dial 866-308-8179 on your phone and call the customer care department.
STEP 2- When prompted, provide your proof of identity and account details.
STEP 3- Lastly, be firm and ask them to cancel your 24-Hour Fitness membership and account.
They might be too persuasive, but if you hold your ground, then they will end up doing what you want.
How to cancel 24 Hour Fitness Membership Over Email
Unlike other memberships, 24 Hour Fitness does not allow its customers to cancel their subscriptions through email.
We know that this is very disappointing because the email method is quite convenient and easy as well.
Other than email, you can choose from the other two methods and complete your service cancellation.
How to Get a 24 Hour Fitness Refund?
As I have mentioned before, you can get a refund by going to the front desk of your local 24 Hour Fitness gym and following the procedure there.
Let us look at the method.
STEP 1- First, go to your local gym’s front desk and ask them for a cancellation form. Once you get it, fill it out.
STEP 2- Next, turn in the cancellation form either at the front desk or mail it to them.
But keep in mind that this needs to be submitted before 12 am, on the due date.
STEP 3- Lastly, you have to wait until you get your refund.
Is there a membership cancellation fee?
No, there is no cancellation fee for 24 Hour Fitness.
But, if you do not cancel within the time frame that we explained above, then 24 Hour Fitness is legally allowed to keep that month’s dues to themselves, and you will not receive a refund after canceling your membership.
So, we advise you to ensure that you follow the time restriction if you decide to cancel your 24 Hour Fitness subscription.
Track your billing period so you can cancel on time and also get a refund for the remaining duration.
24 Hour Fitness Cancellation problems
There are many issues that you may face when it comes to canceling your 24-Hour Fitness membership.
Sometimes, customers report that when they call the customer service department, they are notified that the department is closed. Hence, you lose the opportunity to cancel your subscription over the phone.
Some users also claim to have been charged even during the COVID-19 pandemic, when the 24 Hour Fitness clubs were all closed for safety reasons.
Also, the process of cancellation may take ages because the representative only gets back to you after several weeks, or even never responds to your cancellation request.
You may also face a lot of difficulties trying to get your membership canceled over the phone.
The customer care rep who will talk to you often goes above and beyond to persuade you to stay as a customer or freeze your account at the very least.
To get past this, all you need to do is stand your ground and be firm about your cancellation.
Talk to our Experts
If you are unable to cancel your 24 hour fitness membership , please contact our tech expert team. They are available 24/7 to help you.
Visit our tech expert page to be directed to their contact form.
As you can see, some of you may be looking to cancel your 24 Hour Fitness subscriptions. If you are one of those people, this article would have been of great help to you.
We have explained to cancel your 24 Hour Fitness membership online, over the phone, and via email. According to your preferences, you can easily pick a method and do it within minutes.
Like other gym memberships, 24 Hour Fitness subscriptions are quite annoying to cancel because they will do their best to make you stay. Because of this, the methods might seem complex.
So, we simplified the process for you and hopefully, you have successfully canceled your 24-Hour Fitness subscriptions!