Troubleshooting Netflix keeps Crashing on Your Roku TV

In the world of streaming, Roku TV has carved a niche for itself by offering a seamless and user-friendly platform to access a plethora of content. However, like any technology, it’s not immune to glitches.

You may have encountered an issue where Netflix keeps crashing on Roku TV, suddenly stopping and reverting back to the home screen.

This issue has been persistent, occurring on multiple devices in different locations, and has left many users, including possibly yourself, scratching their heads in confusion.

Understanding the Netflix Crash Problem

While you’re watching a show, Netflix crashes, and takes you back to the home screen. When you attempt to resume the show, it starts playing from a point one or two minutes earlier than where it stopped.

This issue is not a one-off event; it happens repeatedly, even after restarting the device. You may have tested it on different internet sources to rule out connectivity issues, but to no avail. The problem seems to be more deep-rooted than a simple glitch, leading to Netflix crashing on Roku persistently.

Why Does Netflix Keep Crashing on My Roku Tv

Many users have reported similar issues where Netflix abruptly stops and reverts back to the Roku home screen. This can be a frustrating experience, especially when you’re in the middle of watching your favorite show.

The exact cause of this issue can vary, but it’s often related to software glitches, outdated app versions, or problems with your internet connection.

Common Troubleshooting Steps to Fix Netflix keeps Crashing on Roku TV

Your first instinct when faced with such an issue is to restart the device or check the internet connection. While these are valid steps in many cases, they seem to fall short in resolving this particular problem. Restarting the device offers a temporary respite, but Netflix keeps crashing on TCL Roku TV again.

Similarly, testing on different internet sources has proven that the problem is not related to internet connectivity. This leads us to explore other potential solutions.

Check for Netflix and Roku updates:

One of the first steps you should take is to ensure your Roku TV and Netflix app are updated to the latest version. Software updates often include bug fixes that might resolve the issue of Netflix crashing on Roku.

Navigate to the ‘Settings’ menu on your Roku TV, select ‘System’, followed by ‘System update’, and finally ‘Check now’ to see if any updates are available.

Restart the Netflix app:

It might seem simple, but sometimes, all an app needs is a quick refresh. Close the problematic Netflix app and reopen it to see if the issue persists. You can do this by pressing the asterisk (*) button on your Roku remote while the app is open, and then choosing ‘Close’.

Reinstall the Netflix app:

If restarting the app doesn’t work, try uninstalling and then reinstalling it. Go to the app on your Roku home screen, press the asterisk (*) button on your remote, and choose ‘Remove channel’. After removing, you can reinstall the app from the ‘Streaming Channels’ section.

Check your internet connection:

While the problem doesn’t seem to be related to internet connectivity, it’s always a good idea to rule it out completely.

A weak or unstable internet connection can cause Netflix to keep crashing on your Roku TV. Test your internet speed and stability to ensure it meets the requirements for streaming on Netflix.

Factory reset:

If all else fails, consider performing a factory reset on your Roku TV. This should be your last resort as it will erase all data and settings.

You can perform a factory reset by going to ‘Settings’, then ‘System’, followed by ‘Advanced system settings’, and finally ‘Factory reset’.


Experiencing technical issues can be frustrating, especially when it disrupts your favorite shows on Netflix. However, understanding the problem and knowing how to troubleshoot can go a long way in resolving these issues.

While the solutions provided here are not exhaustive, they offer a starting point to tackle the problem of Netflix crashes on Roku TV.

If you’ve faced a similar issue and found a different solution, we’d love to hear from you. Sharing your experiences can help others facing the same problem. And remember, if you found this article helpful, don’t forget to share it with others who might be in the same boat.

Let’s help each other navigate the world of technology with fewer disruptions, and put an end to the issue of Netflix keeps closing on Roku TV.

Mark Roberts is a freelance writer and tech enthusiast based in San Diego, specializing in internet security, Roku guides, cord-cutting, and more.

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